Towing Ottawa FAQ – Answers to Common Questions
Need help right now? Call (613) 317-3924 for 24/7 towing and roadside assistance anywhere in Ottawa.
When you’re stranded or searching for a reliable towing company in Ottawa, you want clear answers fast. We’ve gathered our most common questions to help you understand what to expect before, during, and after a tow.
Whether you’re dealing with an accident, a dead battery, or a flat tire, Towing Ottawa is here to make your next step simple, safe, and stress-free.
Towing Services & Roadside Assistance FAQs
When you’re stuck on the side of the road, it’s natural to have questions—and that’s where our Towing Services & Roadside Assistance FAQs come in. Whether you’re wondering how long it takes for a tow truck to arrive, what types of vehicles can be towed, or if roadside assistance includes fuel delivery or battery boosts, we’ve got the answers. Our team at Towing Ottawa is available 24/7 to help with everything from accident recovery and flat tire changes to lockouts and emergency towing. Not sure if your insurance covers towing? We’ll walk you through it. Need a long-distance tow? We do that too. All of our services are provided by licensed, insured professionals using modern equipment—so you can trust your vehicle is in good hands. We’ve even included info about wait times, pricing transparency, and what to do while you wait for help. This FAQ section is designed to take the guesswork out of roadside emergencies, giving you fast, clear answers when you need them most.
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24/7 Towing in Ottawa – Frequently Asked Questions
I was in an accident, what should I do?
If you were in an accident, first contact your insurance agent or company. They are EXPERTS in this and can give you the exact information you need. Then call us ASAP. Towing operators we work with ask you details about the make, model and damage to the vehicle. Tow trucks arrive fast and safely transport your vehicle to the garage of your choice.
You can download the Ottawa Police Accident Reporting R7C Form (here) from our website on the Towing Ottawa Collision Reporting Page.
What forms of payment do you accept?
We accept all majors credit cards including Visa, Mastercard, debit and cash.
Will my insurance cover your fee?
In many cases, your insurance will cover the cost of the towing services. We can bill your insurance company directly or provide an official invoice to submit.
Where will you take my vehicle?
It’s your vehicle and you make the decision of where we deliver your vehicle. We have a lot of experience towing vehicles in Ottawa. If you need advice or guidance, feel free to ask and we can make recommendations if you are unsure.
What if I need a boost and my car still won't start?
We will attempt to boost your vehicle first but if it still doesn’t start then we will tow it to an auto repair facility of your choice.
I locked my keys in my car, can you help?
Yes, we can help. Our tow truck operators arrive quickly and get your keys back using a variety of methods (balloon pumps, slim jims, air bag car unlocking tools). Depending on the lock will depend on the method we use, but tow truck drivers can quickly and safely unlock almost any vehicle in Ottawa.
Can you help me if I run out of gas?
Tow truck drivers provide roadside assistance which includes fuel delivery. Towing companies in Ottawa happily deliver the gas you need to get you back on the road and on your way. Expect friendly service that is fast and affordable. Deposits can be required depending on traffic conditions, location and time.
Do you do corporate towing?
We love working with our corporate clients. We are a business too and we know that they need catered service. We can take care of your businesses towing needs, whether it is for property maintenance, restaurants or fleets.
Do you offer storage?
Yes, we can provide short-term storage for vehicles at affordable rates and even free storage depending on the circumstances. Feel free to contact us for more storage information. Our current vehicle storage lot in Ottawa is 3820 Leitrim Road.
24/7 Towing Across Ottawa — Anytime, Anywhere
Day or night, our tow trucks are always nearby — from Kanata to Orleans, Nepean to downtown Ottawa. When your car stops, we don’t. Our local drivers are on-call 24/7 for fast, damage-free towing anywhere in the city.
If this is not an emergency then you can submit a form and we will contact you and answer any questions you may have about scrap metal prices, vehicle transportation or other assistance you require. or email us at info@towingottawa.ca for tow truck or other inquiries.
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Need a 24/7 Tow Truck in Ottawa Right Now?
Whether you’re in Barrhaven, Orleans, Kanata, or Downtown Ottawa, our 24/7 towing service is already on the move. Local, insured, and reliable — we’ll get to you fast and safely, any hour of the day or night.
Call (613) 317-3924 for immediate towing anywhere in Ottawa.